RETURN POLICY

We are happy to help you find your perfect fit. If you are not happy with the product you ordered and want to return it, you can return your item within 14 days after receiving your order.

Please note that the customer is responsible for returning the goods to us correctly. Items to return must be in perfect condition, unworn, with tags and in its original packaging. 

Please email us at info@lenamae.com within 14 days of receiving your order to initiate a return and request a return form.

Please make sure that the return form is enclosed with your order and that this form is completed. Without this return form we will not be able to process your return.

Take the package to your nearest post office within 14 days of the delivery date of your order. It is your own responsibility to ship the items with track & trace. 

Please send your package to:

MAE concept BV - LENA MAE
Looiersgracht 86
1016 VT Amsterdam
The Netherlands 

Refund

When the return has arrived back at our warehouse & is approved, then your refund will be processed in the same way as the original method of payment within fourteen (14) days from the reception of the returned item. 

Damages

If you are worried that an item you received may be damaged or defective, please email info@lenamae.com with your order number and a short description of the issue. Please also include photos so we may better assist you.