SHIPPING POLICY

LENA MAE offers Worldwide Shipping, please review your country below to check the different delivery times and costs. 

For zone 1 we offer free shipping on orders over €200.

For zone 2 and 3 we offer free shipping on order over €500.

ZONE 1 : NETHERLANDS/BELGIUM/GERMANY

Shipping costs: 6 € (free shipping above €200)
Delivery time: 1-3 working days (shipment with DHL).

ZONE 2: OTHER EU COUNTRIES

Shipping costs: 20 €  (free shipping above €500)
Shipment with DHL Parcel or PostNL abroad.
* Please be aware that in case of return, cost of shipping and return will be deducted from your amount.

ZONE 3: OUTSIDE EUROPE (INCLUDING THE UK)

Shipping costs: 30 € (free shipping above €500)
Shipment with DHL Parcel or PostNL GlobalPack.
* Please be aware for additional government duties and custom fees. 

* Please be aware that in case of return, cost of shipping and return will be deducted from your amount.

CUSTOMS

We ship from the EU, please be aware that orders placed for delivery outside the European Union may be subject to additional government duties and fees at the customs authorities of the country of destination. These fees must be paid by the receiver. Please note that due to the Brexit, UK orders over €150 have to pay import duties. We cannot estimate or control the amount imposed upon delivery as the customs regulations vary from country to country.
For orders from the United States of America: Please note that orders below 800$ are not charged to additional government duties and fees at the customs authorities of the country of destination. Unfortunately, for orders above 800$ we cannot estimate or control the amount imposed upon delivery as the customs regulations vary from country to country.
Please be aware, that If the recipient refuses delivery of their order due to a customs charge your package will be considered abandoned and disposed off by the shipping carrier and therefore, your order is not eligible for a refund.